Consumer Reports released their annual Naughty & Nice Holiday List that judges the customer service policies of several companies. The list is based upon opinions of editors and reporters of the personal finance magazine and isn't a reflection of a "thumbs up" or "thumbs down" for the companies, says the magazine. Read on for a list of naughty and nice companies followed by supporting praises Read more

Rude customer service flustering you? Don't fret, you're not the only one. According to the Journal of Service Research, one-third of consumers complained about receiving horrible customer service at least once a month. That's enough to get anybody down. The study also found that those offended by the service provided are less likely to continue giving the retailer their business. Having just had Read more

Many customers were upset about the price increase of Netflix plans announced back in July; Netflix stock prices followed consumer sentiments and subsequently tumbled. This morning, the company's CEO, Reed Hastings, admitted to subscribers that he "messed up" and introduced a new change to the DVD service that he feels might appease those who are still resentful. Apparently, the firm is Read more

Something you should be doing is documenting the conversations you have with customer service representatives. Some examples include calls with your health insurance company, bank, or phone provider. Start an excel sheet and be sure to write down the company you're dealing with, date and time of the call, name and the ID number of the representative you spoke to, and the outcome of the call. Go a Read more

If you've ever been so frustrated with a customer service rep that you hung up the phone in anger, you're not alone. According to a Consumer Reports survey, about two-thirds of consumers say that they've walked out of a store or ended a phone call before the issue was resolved because they were so frustrated with the customer service. Some of the top gripes include not being able to get a real Read more

If you're like me, you tend to tip more when a waitress has been especially charming and efficient, or none at all when you experience really bad attitude from a cabbie. That's because tipping rewards and promotes good service, right? Think again. Studies show that people still tip when they receive bad service and the amount people give doesn't vary drastically with how satisfied they were with Read more

AT&T's service is so terrible, that it continually holds the spot for the worst-rated cell phone provider in a Consumer Reports poll. Out of the 58,000 people surveyed, many complained about the service's dropped calls. This might mean that it'll be hard for the network to retain users if the rumor of Verizon selling iPhones holds true. In fact, a GeekSugar quiz revealed that 59 percent of Read more

Many of you have written your fair share of bad reviews online, but do you really know what kind of implications there are? A couple found out the hard way when an enraged manager of a hotel in the UK kicked them out after accusing them of writing a bad review on TripAdvisor. The manager even called the cops on the recovering cancer patient and his wife and refused to pay the couple Read more

Deciding where to spend your hard-earned cash depends on more than just who has the flashiest ads; you also want to know which companies are going to treat you well once they secure your business. And when times are tough and you have less to spend, customer service counts more than ever. MSN Money has released its annual customer service halls of fame and shame, and the lists contain a few Read more

Looks like you Apple fans aren't stressing out about waiting on hold for tech support — according to Consumer Reports, Apple is the top company for after-sales customer service. In a report that was based on phone support, online support, and general problem-solving ability, Apple beat out others including Dell, Toshiba, and Lenovo in all points. The survey took place over a one-year period and Read more