Consumer Reports released their annual Naughty & Nice Holiday List that judges the customer service policies of several companies. The list is based upon opinions of editors and reporters of the personal finance magazine and isn't a reflection of a "thumbs up" or "thumbs down" for the companies, says the magazine. Read on for a list of naughty and nice companies followed by supporting praises Read more

If you've ever been so frustrated with a customer service rep that you hung up the phone in anger, you're not alone. According to a Consumer Reports survey, about two-thirds of consumers say that they've walked out of a store or ended a phone call before the issue was resolved because they were so frustrated with the customer service. Some of the top gripes include not being able to get a real Read more

AT&T's service is so terrible, that it continually holds the spot for the worst-rated cell phone provider in a Consumer Reports poll. Out of the 58,000 people surveyed, many complained about the service's dropped calls. This might mean that it'll be hard for the network to retain users if the rumor of Verizon selling iPhones holds true. In fact, a GeekSugar quiz revealed that 59 percent of Read more

Despite Consumer Reports’ iPhone 4 burn last week, the phone’s rep doesn’t seem to be suffering much — in fact, lots of you claim you haven't even noticed the reported issues yourselves. Which tells us that although Consumer Reports used to be the gold standard for deciding where to spend our hard-earned cash, in our social-networking-heavy world, it may not carry so much weight. When I Read more

SonyStyle Japan is getting these snowflake-engraved TX1 cameras — Engadget The Xbox Live Avatar Marketplace pet shop opens tomorrow —Kotaku Consumer Reports ranks Verizon as the top wireless phone carrier in the US — The New York Times Check out some child-friendly earphones — CNET A groom updates his Facebook and Twitter profiles at the altar — TechCrunch Microsoft launches its own Read more

The cost of maintaining a home and appliances is often a major deterrent for those debating whether to rent or purchase a home. The unexpected expense of fixing leaky gutters and broken dishwashers can be budget breaking if it comes at the wrong time of month. Not to mention it's a huge pain. Consumer Reports has put together a great guide for how to extend the useful life of appliances and Read more