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The Customer Service Halls of Shame and Fame
Nobody wants a customer service experience that leaves you swearing under your breath, but these situations aren't exactly avoidable. MSN Money knows how important customer service is to consumers and conducts an annual survey that measures customer satisfaction.
It's named 10 companies that need a lot of improvement in the customer service department and 10 that would be good examples to the companies in the Hall of Shame.
10 Stores That Offer Price Adjustments and Price Matching
Have you ever purchased something full price and returned to the store a day later to find the very same item on sale? Before you try something complicated like returning it and buying it again, ask if the company honors price adjustments. Most major retails offer refunds to the current price if you bring your receipt back to the store within 14 days.
Reminder! Today Is Free Shipping Day
The best things in life are always free, but they're especially exciting when money is tight. Which sounds like . .
Last Minute Shoppers Should Wait Three More Days
Black Friday and Cyber Monday have come and gone, but there's one more shopping holiday before the official days of merriment arrive. Thursday, December 18, is the first ever FreeShipping day, organized by the website FreeShipping.org. While we're usually punished with premium shipping fees when we procrastinate, dozens of retailers have agreed to waive shipping fees when you shop online this Thursday.
Cosmetics Class Action Suit: Free Products Up to $25
In a matter of a few months, Macy's, Bloomingdale's, Filene's, Lord & Taylor, Neiman Marcus, Nordstrom, and Saks Fifth Avenue will be giving away $175 million in free cosmetics including makeup and fragrances. This isn't a gesture of generosity but the terms of a class action settlement.
According to The Boston Globe, the department stores and cosmetics companies "conspired to sell products at the manufacturers' suggested price only - never at a discount.
News Flash: Women Cut Back on Spending Before Men
According to a recent report from TNS Retail Forward, a retail consulting company, a greater percentage of women have planned to reduce their spending from the same time last year compared to men. Stores that for the most part rely on women's apparel sales, like Nordstrom, Sears, Kmart, Limited Brands, JCPenney, Macy's, Gap Inc. and Kohl's, are especially feeling the cut back in American's spending.
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