In the wake of the recession, it's become increasingly common for credit card companies to jack up interest rates — in some cases, without due cause. Typically, outraged customers seek an explanation via customer service representative – but one disgruntled card holder took her case to YouTube
In the now viral video, aptly titled Debtor's Revolt Begins Now, B of A customer, Ann Minch launches a heated attack on the bank, claiming that her interest rate was raised from 12.99 percent to a whopping 30 percent, despite diligent and timely payments. Her attempts to negotiate with the branch, where she has been a customer for 14 years, were dismissed — until her now infamous rant gained some serious media attention, and was finally seen by one of the Bank's executives, who re-adjusted her interest to its original rate.
Since it debuted on Sept. 8, Minch's cyber assault has been streamed more than 350,000 times and attracted over 5,000 comments — some praising her as a crusader, others condemning the outspoken debtor. What do you think?