Finally, when the technician who was sent to my house informed me that I’d been sold (and was paying for) a service that wasn’t even available in my area, hence the connection problem, I canceled my service with the company altogether and signed up with another carrier. I know I probably could have gotten some kind of refund or retention incentive if I’d gotten in touch with the right person, but honestly, I’d had enough. I couldn’t bear to sit through another cycle of transfers and hold music, and I didn’t want to give this company another dime.
I’m sure you’ve all had your share of bad customer service experiences, so how do you deal with them? Do you demand refunds, threaten to take your business elsewhere, or, like rapper M.I.A., make your complaints very public? Share your tips (and frustrations) below.
Source: Flickr User Ha-Wee