How to Defuse a Tense Work Situation

No matter your profession, your workday has the potential to be a landmine of conflict. A disagreement with a co-worker, a run-in with your boss, or an angry call from a client can ruin your day, or even your week, if you don't know how to deal with it. Keep the following tips in mind next time things get tense at work to be sure you come out unscathed.