Companies With the Worst Customer Service

by Emily Co 7

If you've ever been so frustrated with a customer service rep that you hung up the phone in anger, you're not alone. According to a Consumer Reports survey, about two-thirds of consumers say that they've walked out of a store or ended a phone call before the issue was resolved because they were so frustrated with the customer service. Some of the top gripes include not being able to get a real person on the phone, dealing with a bad mannered sales rep, too many phone steps required, and having to wait on the phone for a long time. July's issue of the consumer magazine listed some of the companies and rated them as having the worst customer service:

• Walmart
• AT&T
• US Airways
• Dell
• Charter

And some of the companies with the best customer service include:

• Trader Joe's
• US Cellular
• Southwest
• Apple
• DirecTV

We've all had our share of painful experiences with these reps — what was your worst customer service experience?